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DJI Drone Warranty Terms and Conditions
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DJI Drone Warranty Terms and Conditions The following conditions must be met for warranty service: - During warranty period, product is used normally, as intended by the manufacturer;
- No unauthorised disassembling, modification or installation has been performed;
- Labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering;
- Valid proof-of-purchase, receipt or order number.
- The following conditions are NOT subject to warranty service:
- Crash or burning caused by non-manufacturing factors;
- Damage caused by unauthorised modification, disassembling or shell opening;
- Damage caused by improper installation, or incorrect use of operation despite the guidance of manuals;
- Damage caused by unauthorised modification of circuit, mismatch or misuse of battery and charger;
- Damage caused by any flights which didn't follow the instructions of the manuals;
- Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.);
- Damage caused by operating the unit in an electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation, etc.);
- Damage caused by operating the unit in a known environment with interference from other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.);
- Damage caused by operating the unit with a weight greater than safe takeoff weight;
- Damage caused by forced flight when components have been aged or damaged;
- Damage caused by reliability or compatibility issues when using unauthenticated third-party parts;
- Damage caused by operating the unit with a low charged or defective battery.
- Warranty period for Phantom, Inspire, Mavic and Matrice series:
PRODUCT | MAIN
COMPONENTS | WARRANTY
PERIOD | Mavic Pro/Air, Phantom 3 Series, Phantom
4 Series | Main
Controller | 12 Months | Gimbal
Camera | 6 Months | Vision
Positoning System | 6 Months | Propulsion
System (excluding propellers) | 6 Months | Remote
Controller (without built-in screen) | 12 Months | Remote
Controller (with built-in screen) | 6 Months | Battery | 6 Months
and less than 200 charge cycles | Battery
Charger | 6 Months | Frame | No
Warranty | Propellers | No
Warranty | Inspire Series | Gimbal
Camera (including X5S, X4S, X5R, X5, X3, Z3) | 12 Months | Whole
Units (except for gimbal camera and battery) | 12 Months
and less than 200 flight hours | Battery | 6 Months
and less than 200 charge cycles | Inspire
2 Battery Charger | 9 Months | Inspire
2 Battery Charging Hub | 9 Months | Inspire
1 Series Battery Charging Hub | 6 Months | Remote
Controller | 12 Months | Propellers
and Propeller Mounting Plates | No
Warranty | CINESSD
(480GB) | 12 Months
and less than 150TB Total Bytes Written | CINESSD
(240GB, 120GB) | 12 Months
and less than 75TB Total Bytes Written | CINESSD
Card Reader | 12 Months | Osmo Series | Gimbal
Camera | 12 Months | Handle | 12 Months | Battery | 6 Months
and less than 400 charge cycles | Battery
Charger | 12 Months | Battery
Charging Cable (Osmo Mobile) | No
Warranty | Matrice Series | Central
Board | 12 Months | Remote
Controller | 12 Months | Motors | 6 Months | Battery | 6 Months
and less than 200 charge cycles | Matrice
600 Battery Charger | 6 Months | Matrice
600 Battery Charging Hub | 6 Months | Frame | No
Warranty | Propellers | No
Warranty | |
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