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Terms and Conditions

Last Updated 04th, January, 2014

We recommend that you print and keep a copy of these Terms and Conditions for future reference.

Camera In The Post Terms and Conditions of Use and Sale

These Terms and Conditions apply to all transactions on this site (www.camerainthepost.com). Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Interpretation

In these Terms and Conditions, the following words and phrases shall have the following meanings:
'Buyer' means the person, firm or company who purchases the goods from www.camerainthepost.com
'Company' means WorldGate Trading Company Ltd.
'Contract' means the contract between the Company and the Buyer which shall incorporate these Terms and Conditions
'Goods' means any goods agreed in the accepted order form to be supplied by the Company to the Buyer
'Place of Delivery' means the place to which the goods are to be delivered
The terms 'We', 'Company', 'Camera In The Post', 'www.camerainthepost.com', 'WorldGate Trading Company Ltd.' and 'The Website' may be interchangeable in this document. They all mean WorldGate Trading Company Limited.
In these Terms and conditions, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time.

Our Contract

By purchasing a product through the site, you agree that such purchase and the import of such product complies with the laws of the country to which you have requested WorldGate Trading Company to ship the product, and agree that you will be considered the sole "Importer" of the product to your country for all purposes, including customs regulations and copyright and trademark laws. You acknowledge and agree that WorldGate Trading Company's role is limited to procuring products available in Hong Kong and other regions and making these products available through the site to you for purchase in Hong Kong and for your import to your country. In no event will WorldGate Trading Company be a party to the import of such products nor will it be responsible for any liability arising under the laws of any country other than Hong Kong Special Administrative Region for the import and sale of products available on the site, including without limitation customs regulations and customs holds, detentions and seizures and copyright and trademark laws.

You will have an opportunity to check and correct any input errors in your order up until you click the Confirm Order button.

After you confirmed an order we will give you an Order Number and details of the products you have ordered. We will send the same details to you in an e-mail automatically when we received your order. Please note that these e-mails are acknowledgements, not acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail, which confirmed that your order status has been updated to 'Processing. Alternatively, we may decline all or part of your order for any reason, in which case our second e-mail will tell you so and explain why.

When deciding whether or not to accept your order we may use certain information about you, including any received from SagePay and Streamline who are our card payment processing agency or other related agencies.

Every effort is made to ensure that prices shown on this website are accurate at the time you place your order. If within 1 working day of receiving your order (but before the second email which confirm the acceptance of your order) a pricing error is found in respect of any or all of the goods you have ordered, we will notify you as soon as possible detailing the mis-priced goods and offering you the option of:

1. placing a new order at the correct price for those goods.

2. cancelling the whole of your order; or

3. cancelling your order for the mis-priced goods and reconfirming your order for the correctly priced goods.

4. If, within 7 working days of receipt of our notice to you, you have not responded by selecting one of the available options at conditions 1 to 3 above then:

(a) if all of the goods you have ordered are found to be mis-priced, the entire order will be cancelled automatically and we will refund or re-credit you for any sum you have paid for those goods; or

(b) if only some of the goods you have ordered are found to be mis-priced, our contract with you continues and we will deliver the correctly priced goods but we will not be obliged to supply you with the mis-priced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.

To avoid any doubt, where goods are unavailable and you order alternative goods from us, or where goods have been mis-priced and you subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods.

Prices & Import VAT/Duty

All prices and charges on this site are in UK Pounds.

All our prices include "VAT Free" guarantee, meaning we guarantee that you will not have to pay any import charges (namely import duty, courier handling fees, VAT/GST). Any import charges will be billed on us as the sender of the package, however, if you are asked to pay any import charges when you receive your package, please make the payment as requested in order to get the order delivered and contact us to claim the import charges reimbursement. We will reimburse your import charges in full as a partial refund of your original payment.

At the moment, this VAT Free guarantee only applies to orders shipped to Australia and the United Kingdom.

If you have any queries on any customs issue, please do not hesitate to contact us and we will be happy to assist you in any way.

The total cost of your order will be the price of the products you order plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

Payment

For orders from customers within the UK, we accept payment by all major credit and debit cards, including: Visa, Visa Electron, Visa Debit, Master Card, Switch/Maestro, Solo, Delta and PayPal.

For orders from customers in Australia, we accept payment by bank transfer.

We DO NOT accept payment by American Express or cheque.

Credit/Debit Card Information

When you make a purchase from our online store, our secure payment gateway provider, SagePay asks you for your credit/debit card details in order to make the transaction. The information that SagePay asks for is:

•Your card number

•Your card security code (printed on the back of some cards

•Your card "valid from" date and expiration date

•Your card "issue number" (for certain types of cards only)

•The name printed on your card

This information is collected securely using 128-bit encryption between your Web browser and SagePay’s secure server. We never see your actual card details, apart from the cardholder name. SagePay does not supply us with this information.

Delivery

All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipts which will accompany your order.

We will NOT ship to a delivery address that differs from the registered card address unless they are paid for using a Verified by Visa or MasterCard Secure Code enrolled card OR we are able to verify that you are a customer with a history of ordering from us to your registered card address that dates back at least 3 months.

We DO NOT ship to BFPO/PO Box address.

Delivery Charges and Time

All our order deliveries will be made by recorded delivery with a tracking number with full insurance paid; we take full responsibility for the delivery before customers singed for it.

All our orders delivery will be made by Registered Airmail from Hong Kong which will take 5-8 working days to reach you.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control ( eg. customs clearance delay) and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

All delivery will be recorded and we will send you an email with the delivery information (including the delivery methods, delivery tracking number and estimated delivery time) upon the dispatch of your order. Very occasionally different products in the same order may be delivered separately; in that case, you will be notified in email.

Tracking Your Order

You can track the progress of your order by logging in and then going to ‘My Account’. We will inform you if there are likely to be any unexpected delays.

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been dispatched by using our tracking facility (simply log in and then go to ‘My Account’, ‘My Order History). If your order is not en route to you, please filling the Contact Us Form on our website or calling us at +44 (0)1382 250 996. In the unlikely event that a product arrives damaged or faulty, please contact us for replacement/refund within 24 hours after the delivery.

The postage we charged includes full insurance; we take full responsibility for the delivery until you signed for the delivery.

Returns Policy

You have changed your mind?

IMPORTANT: Camera In The Post does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

You have the right to cancel your purchase at any time either before or up to seven days following the day you receive the goods by filling the Contact Us Form on our website to request the product return approval reference number.

If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Camera In The Post at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery.

All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the Web Site.

Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging) which won't affect re-sell purpose.

The product must not have been used or installed in any way. It should be returned with the original box, packing and accessories you received with it.

Software, memory cards, DVDs, and Pre-recorded videotapes can only be accepted if still sealed. All opened software is exempt from return. Software that arrives damaged or is physically faulty may be returned under our normal returns policy.

You must return any free gifts which came with the product.

We will not refund any items that have been specially ordered for you. (items with  "Subject to Order " status)

Where we have made a charge for postage, this will be deducted from your refund if the goods have been dispatched to you to cover our original delivery cost.

Where we have offered free delivery, a fixed postage charges of £15.00 (for orders originally shipped by Airmail) or £35 (for orders original shipped by DHL Express) will be deducted from your refund if the goods have been dispatched to you to cover our original delivery cost.

You CAN NOT cancel your purchase when:

The seal has been broken on any videotapes, DVDs, CDs, memory cards, or software; or the goods were a special order for you (items with  "available upon request " status); or seven working days has elapsed following receipt of the goods.

Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.

Procedure of Return

1. Contact us before returning any goods received to obtain the product return approval reference number.

You must prior to returning any goods received, contact our Customer Services by filling the Contact Us Form on our website, stating your name, a description of the goods or services concerned and the order number of the cancelled order to request the product return approval reference number. Failure to do so will result in a delay in processing your refund or the product being returned to you.

2. Place the original package into a shipping carton and return it back to us following our return instructions.

When the return is approved, we will send you the a return instructions with our return address. Please return the order back to us following our return instructions. Please do not place stickers or shipping labels on the original manufacturer’s package, if the original manufacture 's package is marked/damaged when it arrived at our return facility, we won 't be able to process it for refund.


Your product is faulty?

The following are guidelines. Wherever possible we will respond to your individual circumstances.

You will always have the option of an exchange or refund if the fault occurs within 14 working days of delivery. In all cases we reserve the right to inspect the product and verify the fault.

To qualify for a refund or exchange the product must be:

# in otherwise  "as new " condition; and

# complete with any accessories and free gifts offered with it and, if possible, the original box and packaging.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries, camera films, ink cartridges etc.) the guarantee period is three months from delivery.

If a software is faulty under guarantee we will happily exchange it for the same product or offer a refund.

Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for our costs of collecting goods for replacement or refund. Replacement goods are sent by standard delivery only (i.e. premium services are not available).


Products Warranty

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will always offer a prompt repair under Camera In The Post General Product Warranty Terms and Conditions.

Contact Us

You can contact us by:

Using Contact Us Form on our website

Calling us at +44(0)1382 250 996

Faxing: +44 (0)1382 250 998

You can also write to us at our Hong Kong office at:

WorldGate Trading Company,

9B Bulkin Center

332-334 Portland Street,

Mong Kok,

Hong Kong


General

Your data protection rights are set out in our Privacy and Cookies Policy.

Items sold on this website are intended for normal domestic and consumer use and are not intended for resale or commercial use. We reserve the right to refuse access to this website, to remove or edit content, or to refuse or cancel orders at our discretion. If we cancel an order, it will be without charge to you, and we will reimburse any payment made by you.

Camera In The Post is the trading name of WorldGate Trading Company. Established in 1999, we are a Hong Kong based photographic equipment trading company with our new Customer Service Centre located in the UK.

Our Hong Kong registration office address is:

WORLDGATE TRADING COMPANY
Unit B4, 10/F, Block B,
Tonic Industrial Centre,
19 Lam Hing Street,
Kowloon Bay, Kowloon,
HongKong.
Tel: +852 97868436

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