Returns Policy
Last Updated 04th, January, 2014
We recommend that you print and keep a copy of these Terms and Conditions for future reference.
These Terms and Conditions apply to all transactions on this site (www.camerainthepost.com). Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
You have changed your mind?
IMPORTANT: Camera In The Post does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.
You have the right to cancel your purchase at any time either before or up to seven days following the day you receive the goods by filling the Contact Us Form on our website to request the product return approval reference number.
If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Camera In The Post at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery.
All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the Web Site.
Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging) which won't affect re-sell purpose.
The product must not have been used or installed in any way. It should be returned with the original box, packing and accessories you received with it.
Software, memory cards, DVDs, and Pre-recorded videotapes can only be accepted if still sealed. All opened software is exempt from return. Software that arrives damaged or is physically faulty may be returned under our normal returns policy.
You must return any free gifts which came with the product.
We will not refund any items that have been specially ordered for you. (items with "Subject to Order" status)
Where we have made a charge for postage, this will be deducted from your refund if the goods have been dispatched to you to cover our original delivery cost.
Where we have offered free delivery, a fixed postage charges of £15.00 (for orders originally shipped by Airmail) or £35 (for orders original shipped by DHL Express) will be deducted from your refund if the goods have been dispatched to you to cover our original delivery cost.
You CAN NOT cancel your purchase when:
The seal has been broken on any videotapes, DVDs, CDs, memory cards, or software; or the goods were a special order for you (items with "available upon request" status); or seven working days has elapsed following receipt of the goods.
Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.
If the returned products does not meet the 'as new' conditions which makes second sale impossible, a re-stocking fees of which is euqal to 20% of the original order value will be charged.
Procedure of Return
1. Contact us before returning any goods received to obtain the product return approval reference number.
You must prior to returning any goods received, contact our Customer Services by filling the Contact Us Form on our website, stating your name, a description of the goods or services concerned and the order number of the cancelled order to request the product return approval reference number. Returns without the product return approval reference number will be rejected and no refund will be issued.
2. Place the original package into a shipping carton and return it back to us following our return instructions.
When the return is approved, we will send you the a return instructions with our return address. Please return the order back to us following our return instructions. Please do not place stickers or shipping labels on the original manufacturer’s package, if the original manufacture 's package is marked/damaged when it arrived at our return facility, we won 't be able to process it for refund.
Your product is faulty?
The following are guidelines. Wherever possible we will respond to your individual circumstances.
You will always have the option of an exchange or refund if the fault occurs within 14 working days of delivery. In all cases we reserve the right to inspect the product and verify the fault.
To qualify for a refund or exchange the product must be:
# in otherwise "as new" condition; and
# complete with any accessories and free gifts offered with it and, if possible, the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries, camera films, ink cartridges etc.) the guarantee period is three months from delivery.
If a software is faulty under guarantee we will happily exchange it for the same product or offer a refund.
Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for our costs of collecting goods for replacement or refund. Replacement goods are sent by standard delivery only (i.e. premium services are not available). |
