DJI Drone Warranty Terms and Conditions

DJI Drone Warranty Terms and Conditions

The following conditions must be met for warranty service:

1. During warranty period, product is used normally, as intended by the manufacturer;
2. No unauthorised disassembling, modification or installation has been performed;
3. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering;
4. Valid proof-of-purchase, receipt or order number.
1. The following conditions are NOT subject to warranty service:
1. Crash or burning caused by non-manufacturing factors;
2. Damage caused by unauthorised modification, disassembling or shell opening;
3. Damage caused by improper installation, or incorrect use of operation despite the guidance of manuals;
4. Damage caused by unauthorised modification of circuit, mismatch or misuse of battery and charger;
5. Damage caused by any flights which didn't follow the instructions of the manuals;
6. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.);
7. Damage caused by operating the unit in an electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation, etc.);
8. Damage caused by operating the unit in a known environment with interference from other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.);
9. Damage caused by operating the unit with a weight greater than safe takeoff weight;
10. Damage caused by forced flight when components have been aged or damaged;
11. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts;
12. Damage caused by operating the unit with a low charged or defective battery.
2. Warranty period for Phantom, Inspire, Mavic and Matrice series: