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Yes, of course, if any order occurs faults within 14 days after delivery, please return it back for replacement/refund.
You will always have the option of an exchange or refund if the fault occurs within 14 working days of delivery. In all cases we reserve the right to inspect the product and verify the fault.To qualify for a refund or exchange the product must be: # in otherwise "as new" condition; and # complete with any accessories and free gifts offered with it and, if possible, the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries, camera films, ink cartridges etc.) the guarantee period is three months from delivery. If a software is faulty under guarantee we will happily exchange it for the same product or offer a refund. Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for our costs of collecting goods for replacement or refund. Replacement goods are sent by standard delivery only (i.e. premium services are not available).
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